Common Questions Assistance

RAE will help make calling RadiFi faster, easier, and more convenient. She can answer simple questions, help with everyday account needs, guide you to the right place, and connect you with a RadiFi team member when additional support is needed.

Yes. RAE is being introduced to help members get answers faster and reduce the time spent waiting for basic support. By helping with common questions and everyday account needs, RAE can make it easier for members to get help more quickly.

RAE can help with certain everyday account needs. For your protection, some requests may require verification or assistance from a RadiFi team member.

Yes. RAE is part of an enhanced phone experience designed to make it easier for members to get help, complete everyday account needs, and connect with the right support.

No. Once RAE is available, simply call RadiFi as you normally would. RAE will greet you and help guide you through the next step.

RAE is coming soon to RadiFi Credit Union. We’ll share more details as we get closer to launch.

No. RAE is here to support the call experience, not replace the personal service our members expect from RadiFi. She helps guide calls, assist with simple needs, and connect members with our team when additional support is needed.

We’re introducing RAE to create a better phone experience for our members. RAE will help answer questions faster, guide calls more efficiently, and make it easier for members to get the support they need.

Yes. Our associates are still here for you. RAE is here to help make the process faster and easier by guiding your call and connecting you with a RadiFi team member when additional support is needed.

RAE can help with everyday account needs, answer simple questions, guide you to the right place, and connect you with a RadiFi team member when you need additional support.

RAE is the newest member of the RadiFi team. She will greet you when you call RadiFi and help make your call experience easier, smoother, and more personal.