The help you need whenever you need it.
Contact RadiFi
Call: 904-475-8000 Email: answers@radificu.org
Get In Touch Today
Contact us online, by video phone call, or in-person. We’re here to help.
By Phone or Fax
Representatives are available during normal business hours:
904-475-8000
Toll-Free: 800-443-2664
Mon – Fri: 8:00AM – 6:00PM
Saturday: 9:00 AM – 1:00 PM
Fax (please include cover page with the name of the recipient)
Member Engagement Center (MEC): 904-475-8000
Deposit Services: 904-353-5383
Lending: 904-359-8348
Bank by Phone – Now with Voice Authentication!
Manage your RadiFi accounts anytime with Bank by Phone – now featuring Voice Authentication for faster and more secure access! Check balances, review transactions, transfer funds, and more with just a simple phone call.
📞 Call (904) 475-8000 and say what you need—it’s that easy! Enroll in Voice Authentication today for a seamless experience.
Schedule an Appointment
Take the next step towards achieving your goals. Schedule an appointment today to get personalized assistance and guidance from our experts.
Connect with us by video or phone call when it is most convenient for you. Apply for membership, open new accounts on your existing account, such as checking, money market accounts and CDs, apply for consumer loans and credit cards, and apply for business credit cards.
Online
SECURE MESSAGING
Log into your RadiFi Digital Banking account to submit account-specific questions.
EMAIL US
Send us general questions via email at answers@radificu.org (please do not send confidential information through regular email) or use one of the contact forms below.
Live Chat
Chat live with a member support representative online.
Live Chat representatives are available Monday – Friday 9:00 AM – 5:00 PM (ET).
Look for the chat bubble on our site to start a chat session.
Credit Card & Debit Card Assistance
Lost or Stolen VISA Debit Cards: 866-559-4806
Lost or Stolen VISA Credit Cards: 866-820-6975
Change your Debit Card PIN by phone: 888-886-0083
Branch Visit Or By Mail
We’d love to see you! Stop by any of our branches located throughout northeast Florida with any questions.
Need to send us mail? Our mailing address is:
RadiFi Credit Union
P.O. Box 2357
Jacksonville, FL 32232-0011
Current Specials
Limited-time offers to help you save more and borrow smarter.
Visa Balance Transfer Promotion
2.99% APR* for 15 Months on balance transfers with a 1% fee
High-Yield Checking
Earn up to 4.00% APY* with our Make Waves High-Yield Checking Account.
Auto Loan Refinance Special
Get a 0.25%* Rate Reduction when you refinance your auto loan from another lender.
$1,000 Cash Back* on a New Home Mortgage
Earn $1,000 cash back on a qualifying new home mortgage when you build your banking relationship with RadiFi.
New Visa Credit Card Offer
1.90% intro APR* for 12 months on purchases made in the first 90 days
Connect With Us
We’re here to help. Reach out to us to speak with our experts about our products & services or to assist you with your account.