Contact Us
The help you need whenever you need it.
Get In Touch Today
Contact us online, by video phone call, or in-person. We’re here to help.
By Phone or Fax
Representatives are available during normal business hours:
904-475-8000
Toll-Free: 800-443-2664
Mon – Fri: 8:00AM – 6:00PM
Saturday: 9:00 AM – 1:00 PM
Fax (please include cover page with the name of the recipient)
Member Engagement Center (MEC): 904-475-8000
Deposit Services: 904-353-5383
Lending: 904-359-8348
Schedule an Appointment
Take the next step towards achieving your goals. Schedule an appointment today to get personalized assistance and guidance from our experts.
Connect with us by video or phone call when it is most convenient for you. Apply for membership, open new accounts on your existing account, such as checking, money market accounts and CDs, apply for consumer loans and credit cards, and apply for business credit cards.
Online
SECURE MESSAGING
Log into your RadiFi Digital Banking account to submit account-specific questions.
EMAIL US
Send us general questions via email at answers@radificu.org (please do not send confidential information through regular email) or use one of the contact forms below.
Live Chat
Chat live with a member support representative online.
Live Chat representatives are available Monday – Friday 9:00 AM – 5:00 PM (ET).
Look for the chat bubble on our site to start a chat session.
Credit Card & Debit Card Assistance
Lost or Stolen VISA Debit Cards: 866-559-4806
Lost or Stolen VISA Credit Cards: 800-449-7728
Change your Debit Card PIN by phone: 888-886-0083
Branch Visit Or By Mail
We’d love to see you! Stop by any of our branches located throughout northeast Florida with any questions.
Need to send us mail? Our mailing address is:
RadiFi Credit Union
P.O. Box 2357
Jacksonville, FL 32232-0011
SEND US A MESSAGE
Complete a contact form below and a RadiFi support representative will be in touch with all the answers that you’re looking for.
Contact Us
Connect With Us
We’re here to help. Reach out to us to speak with our experts about our products & services or to assist you with your account.