How do I file a dispute with a merchant?

If you do not receive services or items that you have purchased, you may have a dispute with a merchant.

The first step to take if this happens is to contact the merchant and give them the chance to resolve the issue. Most issues can be resolved with the merchant directly.

However, if you have contacted the merchant and the issue was not resolved, contact us at 904-475-8000 for further assistance.

Examples of disputes with a merchant:

Subscriptions – monthly or annually, recurring charges: Amazon, Netflix, Xbox Live, Gym Memberships.
Trial Products – when you get a free sample sent to you; the trial has a recurring charge after the trial period ends. Be sure to read all the fine print!
Product Not Received – you order online or by phone and never receive the product.