RAE Is Coming Soon to RadiFi
A New Voice Is Joining the RadiFi Team
Soon, when you call RadiFi Credit Union, you’ll be greeted by RAE — the newest member of our team, here to help make your call experience faster, easier, and more personal from the very beginning.
Meet RAE, Your Friendly Guide When You Call
Something new is coming to RadiFi, and we can’t wait for you to meet her.
RAE is joining the RadiFi team to help create a better phone experience for our members. When she launches, RAE will greet members by phone, help answer questions faster, assist with everyday account needs, guide callers to the right place, and connect them with a RadiFi team member when additional support is needed.
At RadiFi, we know your time is valuable. Whether you’re calling to check on your account, ask a simple question, complete an everyday transaction, or reach the right department, your experience should feel helpful from the start. RAE is one more way we’re making it easier to get the support you need, without unnecessary delays.
A Faster, Easier Way to Get Help
RAE is being introduced to help reduce call wait times, answer common questions more quickly, and make it easier for members to get where they need to go.
Here’s How RAE Will Help Members
When you call RadiFi, RAE will be there to welcome you and help guide your next step. She can assist with everyday account needs, answer simple questions, and help connect you with the right team member when you need additional support.
With RAE, members will be able to:
- Get answers to simple questions faster
- Receive help with everyday account needs
- Be guided to the right place more quickly
- Spend less time waiting for basic support
- Connect with a RadiFi associate when additional support is needed
Our associates are still here for you. RAE is here to make the experience better from the moment your call begins by helping members get answers faster and making it easier to reach the right support.
Coming Soon to RadiFi
RAE is part of our continued commitment to improving the member experience and making banking with RadiFi easier, faster, and more convenient.
A New Wave of Convenience Is on the Way
RAE represents another step forward in how we support our members. By helping with everyday account needs and answering simple questions, RAE can help members move through their call experience more quickly while still providing a friendly, personal connection to RadiFi.
From digital banking enhancements to improved service tools, RadiFi continues to invest in solutions that make it easier for members to get the support they need, when they need it.
We’re excited for you to meet RAE soon.
Stay tuned — a new wave of convenience is coming to RadiFi Credit Union.
Questions About RAE
RAE is coming soon to RadiFi Credit Union, and we know members may have questions about what to expect. Here are a few helpful answers about how RAE will support your call experience.
RAE is the newest member of the RadiFi team. She will greet you when you call RadiFi and help make your call experience easier, smoother, and more personal.
RAE can help with everyday account needs, answer simple questions, guide you to the right place, and connect you with a RadiFi team member when you need additional support.
RAE will help make calling RadiFi faster, easier, and more convenient. She can answer simple questions, help with everyday account needs, guide you to the right place, and connect you with a RadiFi team member when additional support is needed.
Yes. RAE is being introduced to help members get answers faster and reduce the time spent waiting for basic support. By helping with common questions and everyday account needs, RAE can make it easier for members to get help more quickly.
Yes. Our associates are still here for you. RAE is here to help make the process faster and easier by guiding your call and connecting you with a RadiFi team member when additional support is needed.
We’re introducing RAE to create a better phone experience for our members. RAE will help answer questions faster, guide calls more efficiently, and make it easier for members to get the support they need.
No. RAE is here to support the call experience, not replace the personal service our members expect from RadiFi. She helps guide calls, assist with simple needs, and connect members with our team when additional support is needed.
RAE is coming soon to RadiFi Credit Union. We’ll share more details as we get closer to launch.
No. Once RAE is available, simply call RadiFi as you normally would. RAE will greet you and help guide you through the next step.
Yes. RAE is part of an enhanced phone experience designed to make it easier for members to get help, complete everyday account needs, and connect with the right support.
RAE can help with certain everyday account needs. For your protection, some requests may require verification or assistance from a RadiFi team member.
If RAE cannot help with your request, she will help connect you with the right RadiFi team member for additional support.